To track your rug order, you can contact us through various channels. Call or WhatsApp us at +91-73938 35141, email us at support@humminghaus.com, or use our Website chat during Mon to Fri from 10:00 am to 6:00 pm India Standard time. We'll be happy to assist you with any queries regarding your order status.

Our company strives to provide the most precise estimated delivery dates for our products, taking into account your location. In general, items that are currently in stock are typically collected by our shipping carrier within two business days. Once your order has been shipped, we will send you an email with your tracking information. We would like to inform you that due to high demand for carriers, it may take anywhere from 5-8 days for your tracking information to show movement after your order has been picked up.

You can cancel/modify your order by dropping us a Whatsapp on +91 7393835141 or email us at -support@humminghaus.com. Order cancellation/modification will only be accepted before the shipment has been dispatched.Once the order is cancelled/modified, the refund shall be initiated and it should reflect in your account within 48 business hours through the original mode of payment.

There are no hidden cost. Listed price is final inclusive of all duties taxes and shipping

Listed price is final inclusive of all duties taxes and shipping

Our return policy only applies to items with manufacturing defects. If you need more details regarding our return policy, please feel free to contact us at support@humminghaus.com.It's important to note that our "15 Days Hassle Free Return" policy does not apply to custom rugs.

We make every effort to provide you with the most precise color depictions of our items through the images we display. However, please keep in mind that since our products are handmade by local artisans, there may be variations in colors and patterns that make each item unique.It's important to note that in certain cases, the patterns may vary depending on the size of the item as well.

We apologize that the item you're interested in is currently out of stock. However, we have added an "Email When in Stock" box for your convenience. Simply provide your email address, and we'll notify you via email as soon as the item becomes available for order again.

As all our products are handmade by different artisans, there may be a slight variation of up to 5% in the published dimensions of your rug. Please note that this variation is typical across the industry. If you have any questions regarding this matter, please do not hesitate to contact us at shop@humminghaus.com.

It's important to note that all natural fiber rugs will shed, particularly during the initial period. However, there's no need to worry as this shedding is a natural characteristic of the material and construction of the rug.Before shipping our products, we put our rugs through a rigorous washing and drying process to minimize shedding as much as possible. However, it's still possible for shedding to occur in the early stages of use.To help alleviate shedding, we recommend regular vacuuming during the first few weeks after receiving your rug. This will help reduce shedding and extend the lifespan of your rug.

Having a basic understanding of rug care can be very helpful in case of any mishaps. Being well-informed allows you to handle issues promptly and with ease, instead of panicking and making the situation worse.Here are some tips to keep in mind:Regularly vacuum your rug to keep it clean.Avoid soaking or bleaching your rug, and dry it immediately if it gets wet.Do not leave your rug sitting wet.Spot clean with mild soap and cold water.Protect your rug from direct sunlight to prevent fading.Clean up spills right away to prevent them from becoming set in the rug.When having your rug professionally cleaned (especially handmade rugs), make sure to use reputable experts.It's normal for natural fiber rugs to experience some pile shredding, but this will reduce with time and usage.Please keep in mind that slight variations in design and color are characteristic of handmade rugs, and should not be considered faults.Do not pull any loose ends on your rug. Instead, trim them with scissors.Handmade rugs from India are created by individual artists and may have slight variations in design and color that add to their charm.Color variations may occur across dye lots, causing slight differences in color between the actual rug and samples.New rugs may shed loose fibers as part of the wearing-in process. This will decrease over time, particularly after several rounds of vacuuming. Trim any loose, long fibers with scissors.Here are some tips for vacuuming your rug:Beater bars can potentially damage rugs, so use them carefully and only on the mildest setting.Canister vacuums, brooms, and hand-held attachments are suitable for rugs.Powerful vacuums are not recommended as they can pull fibers from the base.Vacuum both sides of reversible rugs to prevent dirt build-up on one side.Avoid repeatedly running your vacuum over the edges and fringes of your rug as this can cause damage.Vacuuming your rug every 12-15 days is recommended. Frequent vacuuming can reduce the shine of the carpet.

In case of spills, it's important to act quickly to avoid setting the stain. Blot the spill immediately with a clean, absorbent cloth. Make sure to remove any cleaning products used and ensure that the rug is completely dry afterwards.

We understand that creases and folded corners can be frustrating when receiving a new area rug. However, please note that these issues are normal and will typically flatten out within 2-3 weeks as you begin to use your new rug.Here are some tips to help flatten your rug:Back Rolling: Unroll the carpet and then roll it back up in the opposite direction with the backside facing up. Allow it to sit rolled up in this manner for a day or two, or until it flattens out.Heavy Objects: Place a piece of heavy furniture or other objects on the affected areas for a day or two, or until the rug flattens out. If the corners are sticking up, curl them back and place heavy objects on the affected areas going in the opposite direction.Heat: Use this technique as a last resort only. Place the rug on a cleared concrete surface, such as a driveway or sidewalk, during dry sunny conditions. Allow the rug to be positioned for optimal sunlight for up to 2 hours, or longer if needed, to absorb the sun's heat and help flatten the rug.

Absolutely! We are available to assist you from Monday to Saturday between 9 am to 6 pm.
Here are the various ways to contact:
For sales inquiries: Chat with us via our live chat feature (please note that during off-hours or when all support representatives are busy, your chat will create an email)
Email us at shop@humminghaus.com
Call us at +91-7829735141
WhatsApp us at +91-7829735141
For customer support:Email us at support@humminghaus.com
Call us at +91-7393835141WhatsApp us at +91-7393835141

Thank you for your interest in collaborating with us! To take the next step, please email shop@humminghaus.com directly. Our team will review your proposal and get in touch if we think it would be a great fit for us.